Jill Fay, Psy.D.

Licensed Clinical Psychologist

Common Questions

How often and how long will I have to come to therapy?
It is common to wonder upfront how long therapy will last; however, this question is impossible to answer in a definitive way. I typically recommend beginning with weekly sessions, though periods of more or less intensive treatment may be recommended. While some problems may be resolved in a handful of visits, issues that are more complex may involve long-term work lasting months or years.  

When do you offer appointments?
I offer appointments on weekdays during regular business hours, with some early morning availability.  

Do you prescribe medication?
There are times when medication can be a useful adjunct to psychotherapy. As a clinical psychologist, I cannot prescribe medication. If we determine that medication may be helpful for you, I will refer you to one of several psychiatrists with whom I work closely. Throughout your treatment, your psychiatrist and I will regularly communicate to ensure you are receiving the best care.

What is your fee and how do I pay?   
I will discuss my fee during the initial phone consultation. I ask for payment in the form of check, cash, or credit card and accept payment at the time of service. I am happy to provide you with a bill detailing the service provided and the total amount paid. Any additional questions you may have can be discussed during your phone consultation or first appointment.

Can I use my health insurance?
I am considered an out-of-network provider. This means that I do not participate directly with insurance companies, and I’m happy to provide you with the necessary documentation if you wish to submit for reimbursement by your insurance company. Please note that this itemized statement or “superbill” details all information required for you to submit a claim, which includes a diagnosis code.
If you plan to use your insurance coverage, it is important to verify your mental health benefits with your insurance company prior to beginning treatment. To that end, I encourage you to contact your insurance company and ask the following questions:

Does my plan include coverage for out-of-network mental health services?

What is my deductible for out-of-network services, and has it been met?

How much does my plan cover for an out-of-network provider?

Is pre-certification required?

Do I have a session limit?

Many plans, especially PPOs, offer partial benefits for out-of-network services, and psychotherapy is commonly approved by Health Savings Account (HSA) or Flexible Spending Account (FSA) plans. However, you are ultimately responsible for full payment of my fees.

Am I protected from surprise billing?
Yes. In accordance with the No Surprises Act, you have the right to receive a “Good Faith Estimate,” which details how much your medical care will cost. This means that for patients who don’t have insurance or who aren’t using insurance, healthcare providers need to give them an estimate of the bill for medical items and services, and you may request this at any time from me. I welcome conversations about fees and billing to support your ability to make informed, sustainable decisions for your mental health care. If you have additional questions or need more information about your right to a Good Faith Estimate, please visit www.cms.gov/nosurprises.

Do you offer reduced fee services?
Yes, I reserve a number of weekly appointment slots for clients who need to meet for a reduced fee.
Please note: Reduced fee slots for new clients are currently at capacity and will be reassessed upon my return to the office in September 2025.